Terms of Use

Terms of Use

You will find here:

User Responsibilities

As valued users of Nails2U, we entrust you with a platform designed for seamless discovery and booking of nail art services offered by talented artists. To ensure a smooth experience for yourself and our artists, we kindly request that you acknowledge and adhere to the following user responsibilities:

  1. Accurate Booking Details
    When booking nail art services through our platform, it is essential to provide precise and up-to-date information. This includes specifying the desired date, time, and location for your appointment. Accurate details help artists prepare and arrive promptly, ensuring your expectations are met.
  2. Communication
    Effective communication is key to a successful booking. If you need to modify or cancel your appointment, please notify the artist in a timely manner. Clear communication ensures that both you and the artist can plan accordingly and minimize any inconveniences.
  3. Respectful Interactions
    Treat artists with respect and professionalism during your interactions. They are dedicated professionals committed to delivering quality nail art services. Kind and courteous communication fosters a positive and enjoyable experience for all.
  4. Honest Feedback
    Your feedback is invaluable. After receiving services, consider leaving a fair and honest review for the artist. Your reviews help maintain a standard of excellence and provide valuable insights to other users in the Nails2U community.
  5. Timely Payments
    Uphold your responsibility to make timely payments for the services you book. Prompt payment not only compensates artists for their talent and time but also contributes to a trustworthy and reliable platform for all.
  6. Adherence to Policies
    Familiarize yourself with and adhere to our platform’s policies, including our cancellation policy. Following these guidelines ensures a smooth and consistent experience for yourself and fellow users.

Artist Responsibilities

At Nails2U, artists listed on our platform are dedicated to offering exceptional nail art services, and they play a vital role in creating a positive experience for users. To ensure transparency, reliability, and trust within our community, we outline the following responsibilities for artists:

  1. Service Commitment
    Artists commit to providing the nail art services they advertise on their profiles. When users book their services, it is essential to fulfill these commitments as agreed upon during the booking process. Consistency in service delivery builds trust and encourages repeat bookings.
  2. Accurate Representation
    Artists are responsible for accurately representing their services, pricing, and availability on their profiles. Clear and detailed information helps users make informed decisions when choosing an artist. Any changes or updates should be promptly reflected on the profile to maintain transparency.
  3. Professionalism
    Upholding professionalism in all interactions is paramount. Artists should maintain a courteous and respectful demeanor when communicating with users. Exceptional customer service enhances the overall experience and fosters positive reviews and ratings.
  4. Timeliness
    Artists are expected to arrive at the user’s specified location promptly. Punctuality is a key factor in ensuring user satisfaction. In the rare event of delays or unexpected circumstances, clear communication with the user is crucial.
  5. Adherence to Policies
    Familiarity with and adherence to Nails2U’s policies, including the cancellation policy, is essential. Artists should work in collaboration with users to accommodate any changes or cancellations within the framework of our guidelines.
  6. Quality Assurance
    Consistently delivering high-quality nail art services is a priority. Artists should uphold the standards they have set on their profiles. Attention to detail and skillful execution contribute to positive user reviews and ratings.
  7. Feedback and Improvement
    Artists are encouraged to welcome user feedback as an opportunity for growth. Reviews and ratings provide insights that can help artists enhance their services and continue to meet user expectations.

Conflict Resolution

In cases where disputes or issues arise, Nails2U is committed to providing assistance and facilitating conflict resolution to the best of our ability. Our goal is to maintain a fair and trustworthy platform for all users and artists.